Professional Experience

• ▸Defined the multi-product vision, strategy, and execution roadmap for a four-product AI-native SaaS ecosystem, balancing user psychology, business priorities, and technical feasibility from concept through market launch.
• ▸Led end-to-end product design across discovery, human-AI interaction patterns, unified design systems, customer validation, onboarding infrastructure, and go-to-market execution.
• ▸Built and launched a unified ecosystem of four production-ready applications (ClearSignal, ClearResolve, ClearMap, ClearThread) supported by a scalable design system, reaching 350 active users within 4 months of launch.
• ▸Established an AI-native product development framework leveraging Claude, Cursor, Lovable, Framer, React, Supabase, and Stripe to accelerate prototyping, user validation, and live feature iteration.
• ▸Designed trust-first AI experiences that transform complex, high-volume AI-generated data into intuitive, decision-ready workflows through transparency, explainability, and user control.
• ▸Established continuous customer feedback loops that reduced time-to-decision on strategic product changes by 45%.

• ▸Established enterprise design governance, DesignOps frameworks, and scalable multi-platform design systems across a seven-platform enterprise SaaS ecosystem.
• ▸Built and developed a high-performing distributed team of 8–12 product designers with structured coaching, career progression frameworks, and design quality practices.
• ▸Partnered cross-functionally with PM, Engineering, Customer Success, and executive stakeholders, contributing to a 22% increase in platform adoption and 18% increase in user retention.
• ▸Introduced AI-assisted design workflows and responsible AI practices that scaled design iteration velocity by 25% while maintaining product quality, accessibility, and governance standards.
• ▸Applied deep customer research, usability testing, journey mapping, and analytics-driven insights to guide complex enterprise product decisions.

Operated as a selective fractional/consulting practice alongside full-time employment at Scenario (September 2021 – May 2023).

• ▸Directed product strategy and experience architecture across 40+ successful platform launches, aligning executive stakeholders, customer insights, and technology investments.
• ▸Built and scaled product design organizations from 10 to 30+ designers, establishing hiring strategies, career frameworks, and DesignOps practices that improved 90-day team ramp efficiency by 50%.
• ▸Established enterprise design systems and UX governance frameworks that reduced design debt and enabled decentralized product teams to deliver complex multi-platform features efficiently.
• ▸Guided executive stakeholders through continuous product discovery, translating user feedback, analytics, and market opportunities into validated long-term product roadmaps.

• ▸Led cross-functional design and UX strategy across large-scale themed entertainment, immersive experiences, and spatial design projects ranging from $1M to $500M.
• ▸Managed a cross-functional creative team of 15 in Orlando while aligning a 20-person California design team and partnering with a 50-person manufacturing team.
• ▸Built deep executive confidence through strategic storytelling and production-ready creative deliverables, contributing to a 75% concept approval rate on high-stakes project pitches.
• ▸Delivered 35 major engagements with a 100% on-time completion record and a 95% rework-free delivery standard through rigorous weekly team diagnostics.

• ▸Led comprehensive digital transformation of a complex legacy platform, modernizing product strategy, UX architecture, and responsive design libraries, scaling active users from 10,000 to more than 50,000+.
• ▸Directed a 60-person cross-functional Design, Marketing, and production organization, improving cross-team operational clarity, delivery velocity, and execution standards.
• ▸Reduced organization time-to-decision by 35% and accelerated concept-to-launch timelines by 40% through improved interaction design frameworks and stronger engineering alignment.
• ▸Increased brand engagement by 25% and improved sales conversions by 15% by aligning product strategy, marketing execution, and user journey optimization around shared, measurable business objectives.

• ▸Directed end-to-end UX strategy, interaction models, and digital/spatial experiences across 35+ enterprise and entertainment platforms for global organizations including Katmandu, National Geographic, and Busch Gardens.
• ▸Managed and mentored multidisciplinary design teams of 30 to 75+ contributors, establishing quality benchmarks, workflow practices, and cross-functional design alignment.
• ▸Increased digital user engagement by 25% while reducing platform support requirements by 30% through a full overhaul of information architecture and simplified onboarding sequences.

• ▸Managed 47+ retail operational locations, establishing foundational cross-functional team leadership, multi-million-dollar budget governance, and high-scale operational frameworks.